1st, if the yellow bar is showing above (top of Browser window), click it to enable ActiveX control.

Welcome to ElderSourceee
Our Introduction (Home) page uses Flash™ technology.

If this message is showing, the page did not initialize properly.
If needed, the Flash update/install dialog should begin automatically, if not...

Either a "Flash Player Update" is needed or "Java Script" requires enabling - click either to correct...

or just   skip introduction