ElderSource Receives National Accreditation

AIRS logoElderSource has been recognized for excellence in information and referral services by successfully completing a detailed, nationally-recognized accreditation process from the Alliance of Information and Referral Systems (AIRS). ElderSource, the Area Agency on Aging and Aging and Disability Resource Center for Northeast Florida, is among a select group of organizations to be accredited by AIRS, recognizing quality information and referral processes throughout its seven county service area. ElderSource is the only Area Agency on Aging in Florida that has earned this distinction.

The AIRS Accreditation Program is a multi-phase process that assesses more than 200 distinct operational components and includes an expert review of the agency’s resource database, a “secret shopper” monitoring of service delivery, and culminates in a detailed onsite review.

The ElderSource Aging & Disability Resource Center (ADRC) HelpLine receives approximately 3,000 calls a month from seniors, adults with disabilities and their caregivers seeking information and guidance on a myriad of age-related issues. ADRC Customer Service staff conducts a thorough in-take process with the goal of connecting these individuals to resources so they can live independently and age with dignity.

ElderSource joins more than 130 organizations in the United States and Canada to have successfully attained AIRS Accreditation.

ElderSource is funded in part by state and federal grants, foundation grants and private donations. The northeast Florida service area includes Baker, Clay, Duval, Flagler, Nassau, St. Johns and Volusia counties. ElderSource reaches out to more than 12,000 people each year and is in its 40th year of business.

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10688 Old St. Augustine Road
Jacksonville, FL 32257

Toll free: 888.242.4464
Local: 904.391.6600
Fax: 904.391.6693

Office: Monday - Friday, 8 a.m. to 5 p.m.
HelpLine: Monday - Friday, 8 a.m. to 5 p.m.
Visually or audio-impaired dial
Florida Relay Services at 7-1-1