Documents and Other Resources

Community Resource Database for Northeast Florida

Are looking for resources available in your community or anywhere in the United States? Use this nationwide database to locate important resources for your or your loved one.

Disaster Relief Information and Resources

The following is a partial list of emergency relief resources. If you require additional information or support not listed below, please start here for help, ElderSource.

ElderSource Aging and Disability Resource Center HelpLine
Monday through Friday
8 a.m. to 6 p.m.


Florida Emergency Information Line – (800) 342-3557


Visit to apply for assistance online.  If you experience difficulty applying online, you may also call (800) 621-3362 / TTY (800) 462-7585 to apply during standard hours of operation (7 a.m. to 11 p.m. Eastern Time), seven days a week. Application status can be checked at at  Survivors have 60-days from the date of a declaration for Individual Assistance to apply for assistance. Please note that if you are eligible for an Individual Assistance grant you are not required to pay back the grant to FEMA. There is no income threshold for Individual Assistance grants, but you may be referred to the Small Business Administration (SBA) for a low interest disaster loan to assist in your recovery. These low interest disaster loans for homeowners and businesses from the SBA must be repaid.

FEMA Resources for Persons with Disabilities

The Independent Living Resources Center
The ILRC has compiled some resources for persons with disabilities. Please go to their website or call them for assistance.

Florida Disaster Assistance Insurance Helpline – 1- (800) 22-STORM

National Disaster Fraud Hotline – (866) 720-5721
If you suspect fraud, contact the National Center for Disaster Fraud’s hotline or at, or visit You can also report fraud to the Federal Trade Commission at

United Way of NE Florida 
A comprehensive list of emergency resources by county is available by clicking here.

Jacksonville Area Legal Aid

Red Cross Northeast Florida

Salvation Army Regional  ( covers Jax, Clay, St. Augustine and Nassua)

Catholic Charities
This list regional offices in St. Augustine, Gainesville, Jax and Lake City and also has info on Hurricane Irma relief, donate etc.

Free Hurricane Irma Home Cleanup Hotline Available
From now through September 30, 2017, several relief agencies are staffing a free hotline for debris removal and home cleanup after the recent severe weather. This hotline will connect survivors with reputable and vetted relief agencies that will assist in [chainsaw work, debris cleanup, and mucking out], as they are able. All services are free, but service is not guaranteed due to the overwhelming need. Importantly, this hotline cannot assist with social services such as food, clothing, shelter, insurance, or questions about FEMA registration.
Call 1-800-451-1954 or


Baker –

Clay County Emergency Operations –
(904) 284-7703 OR (887) 252-9362
Clay County Emergency Management launches the post storm volunteer effort through Clay Safety Net, a local faith-based organization that specializes in disaster recovery. If you have any questions, contact.
Clay Safety Net – (90) 644-0311 or
Mercy Support Services  in Clay County- (904) 297-4502
Clay County Emergency Management Facebook Page

Duval –(904) 630-CITY

Flagler – Flagler County Hurricane News / Information
Flagler County open an Assistance Center Wednesday. It will be housed at the Palm Coast Branch Library, 2500 Palm Coast Parkway NW, and it will be open from 9 a.m. to 6 p.m. Wednesday through Friday. Multiple agencies will be represented at the Assistance Center. Residents will be pre-screened for necessary services, and provided counseling. Assistance will be predominantly for families with flooded or damaged houses. Homes with just a loss of power and potential loss of food are not planned to be accommodated at the Flagler County Assistance Center. Food vouchers/cards will NOT be provided. Flagler County will issue information about open food pantries as it becomes available. Those without transportation who need a ride should call Flagler County Transportation Department at 386-313-4100.
Flagler County Emergency Operations Center Facebook Page. 

Nassau –
If you have any questions or concerns, please contact our Citizens Information Center at 1-904-548-0900. Call takers will log in your call and do their best to assist you by linking you to the appropriate resources that may provide you with the assistance or information you need.

St. Johns –
St. Johns County Emergency Management Facebook page

Volusia –
Volusia County’s Citizens Information Center at 866-345-0345.
If an individual still had an unmet need from Matthew and they were hit by Irma, please have them call the VIND number at 386-225-5510 for potential assistance.
Volusia County Emergency Management Facebook Page 


Florida’s First Coast Relief Fund

Online: Text: STORM to 50503 By check: Pay to the order of United Way of Northeast Florida and mail to P.O. Box 41428, Jacksonville, FL 32203-1428 ** Be sure to note “Florida’s First Coast Relief Fund” on the check.

AARP & the AARP FoundationMiami Dolphins and owner Stephen Ross are set to match donations to support older victims of Hurricane Irma. One hundred percent of all funds raised will be directed to organizations providing relief and recovery support to disaster victims in the southeastern United States and the Caribbean.  Click Here to Donate.

Donations through Volunteer Florida

Emergency Management


Volunteer Florida is the state’s lead agency for volunteers and donations before, during, and after disasters. Volunteer Florida mobilizes and deploys resources to assist those responding to and recovering from disasters. In response to Hurricane Irma, Volunteer Florida is mobilizing volunteers to staff our state’s shelters and other disaster relief organizations.




Here’s a great resource on what to do and how to handle mold from Hurricane Irma. 

If you know of a senior who needs assistance call 9-1-1 and contact the Florida Department of Elder Affairs hotline at 1-800-96-ELDER (1-800-963-5337). To report elder abuse, call 1-800-96-ABUSE (1-800-962-2873).

Veterans needing assistance or medication can contact the Veteran Disaster Hotline at 1-800-507-4571 or go to any VA medical facility for assistance.

To find a dialysis center in your area visit: Patients of DaVita Dialysis may contact 1-800-400-8331 to find the nearest Dialysis Center.


If you or someone you know is experiencing emotional distress please call the Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained counselor. You may also visit: for more information about managing stress after a disaster and talking with children about traumatic events.

Floridians in counties granted Individual Assistance may be eligible for tax relief from the IRS. To learn more about IRS assistance for victims of Hurricane Irma visit:

The U.S. Small Business Administration is providing various disaster loans to qualifying Floridians in several counties. For more information about SBA disaster loans visit:

The U.S. Department of Agriculture provides loans and assistance to qualifying individuals, businesses, and communities after disasters. For more information visit:, or contact the USDA office in Florida at: (352) 338-3400.

Floridians who are unemployed as a result of the disaster are encouraged to apply for Disaster Unemployment Assistance (DUA) through the U.S. Department of Labor. For additional information about DUA visit: or contact the U.S. Department of Labor by phone at 1-866-487-2365.

To find out if you qualify for temporary mortgage relief such as a suspension of mortgage payments for up to 12 months, or suspension of late fees, visit the Freddie Mac website at: For additional information visit the Fannie Mae website at: or by phone at 1-800-2FANNIE (800-232-6643).

The U.S. Small Business Administration is hiring a variety of temporary positions located throughout Florida now through December 31, 2017. For more information visit:

For in-person assistance with storm related questions, or to apply for benefits you may visit your local FEMA Disaster Recovery Center. For a list of Centers in your area visit:

More Resources for Hurricane Irma Relief – View the PDF version of listed resources

Staying safe before and during the storm:

Here is some basic information on how to stay safe during Hurricane Season

Listed below are important links for seniors, caregivers and adults with disabilities to visit to make sure they are prepared for any upcoming emergency disaster.


ElderSource Newsletters:


2017 December Newsletter

2017 November Newsletter

2017 October Newsletter

2017 September Newsletter

2017 August Newsletter

2017 July Newsletter

2017 June Newsletter

2017 May Newsletter

2017 April Newsletter

2017 March Newsletter

2017 February Newsletter

2017 January Newsletter


2016 October Issue
2016 September Issue
2016 August Issue
2016 July Issue
2016 June Issue
2016 May Issue
2016 February Issue
2016 January Issue


Other important documents and resources:

2018 Area Plan Update – DRAFT

US Senators and Congressmen for NE FL

Department of Elder Affairs Programs and Services Handbook

2015 Elder Services Needs Assessment

Impact of Aging Population on Jax2025 Plan

2013 Florida County Profiles (Statistics on each of the 67 counties within the state from the Florida Department of Elder Affairs – DOEA)

2014 Department of Elder Affairs Service Descriptions and Standards

Department of Elder Affairs Publications

2017 ElderSource Board Meeting Dates

2017 Advisory Council Meetings



Other Helpful Links to Various Resources:

Long Term Care Ombudsman – First Coast
The mission of the Florida Long-Term Ombudsman Program is to improve the quality of life for all Florida residents living in a long-term care facility by advocating for and protecting their health, safety, welfare and rights. For more information To contact the Florida Ombudsman serving Nassau, Baker, Duval, Clay, St. Johns, Volusia and Flagler call:

Lisa Dale
210 N. Palmetto Ave. Suite 403
Daytona Beach, FL 32114


To learn more about resources that may provide free hearing aids go to

Jacksonville Public Library offers persons with visual or physical difficulties the opportunity to receive free audio book system. Go to the Talking Books / Special Needs Library at

Family Caregiver Alliance or call 915.434.3388

Caregiving for

Alzheimer’s Caregiver Support  – Call 1-800-260-2466 or

10688 Old St. Augustine Road
Jacksonville, FL 32257

Toll free: 888.242.4464
Local: 904.391.6600
Fax: 904.391.6693

Office: Monday - Friday, 8 a.m. to 5 p.m.
HelpLine: Monday - Friday, 8 a.m. to 6 p.m.
Visually or audio-impaired dial
Florida Relay Services at 7-1-1