Documents and Other Resources

Community Resource Database for Northeast Florida

Are looking for resources available in your community? ElderSource serves seven different counties within Northeast Florida. Take a look into our community database covering the Northeast Florida region.


Disaster Relief Information and Resources

The following is a partial list of emergency relief resources. If you require additional information or support not listed below, please start here for help, ElderSource.

ElderSource Aging and Disability Resource Center HelpLine
Monday through Friday
8 a.m. to 6 p.m.


National Disaster Distress Helpline ( DDH)

  •  Provides crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster. Calls (1-800-985-5990) and texts (text “TalkWithUs” to 66746) are answered by a network of independently-operated crisis centers around the country, who provide psychological first aid, emotional support, crisis assessment and intervention, and referrals to local/state behavioral health services for follow-up care & support.
  • The DDH is funded by the U.S. Substance Abuse and Mental Health Services Administration (SAMHSA) and administered by the non-profit & National VOAD member MHA-NYC.
  • The SAMHSA DDH website has a page dedicated to Incidents of Mass Violence distress risk factors and warning signs + resources for coping which can be added to any online resource web pages created in relation to this incident.

Disaster Distress Helpline English Brochure

SAMHSA DDH One-Pager.January 2018

If you know of a senior who needs assistance call 9-1-1 and contact the Florida Department of Elder Affairs hotline at 1-800-96-ELDER (1-800-963-5337). To report elder abuse, call 1-800-96-ABUSE (1-800-962-2873).

Veterans needing assistance or medication can contact the Veteran Disaster Hotline at 1-800-507-4571 or go to any VA medical facility for assistance.

To find a dialysis center in your area visit: Patients of DaVita Dialysis may contact 1-800-400-8331 to find the nearest Dialysis Center.


If you or someone you know is experiencing emotional distress please call the Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained counselor. You may also visit: for more information about managing stress after a disaster and talking with children about traumatic events.

Floridians in counties granted Individual Assistance may be eligible for tax relief from the IRS. To learn more about IRS assistance for victims of Hurricane Irma visit:

The U.S. Small Business Administration is providing various disaster loans to qualifying Floridians in several counties. For more information about SBA disaster loans visit:

The U.S. Department of Agriculture provides loans and assistance to qualifying individuals, businesses, and communities after disasters. For more information visit:, or contact the USDA office in Florida at: (352) 338-3400.

Floridians who are unemployed as a result of the disaster are encouraged to apply for Disaster Unemployment Assistance (DUA) through the U.S. Department of Labor. For additional information about DUA visit: or contact the U.S. Department of Labor by phone at 1-866-487-2365.

To find out if you qualify for temporary mortgage relief such as a suspension of mortgage payments for up to 12 months, or suspension of late fees, visit the Freddie Mac website at: For additional information visit the Fannie Mae website at: or by phone at 1-800-2FANNIE (800-232-6643).

The U.S. Small Business Administration is hiring a variety of temporary positions located throughout Florida now through December 31, 2017. For more information visit:

For in-person assistance with storm related questions, or to apply for benefits you may visit your local FEMA Disaster Recovery Center. For a list of Centers in your area visit:

Other Helpful Links to Various Resources:

Long Term Care Ombudsman – First Coast
The mission of the Florida Long-Term Ombudsman Program is to improve the quality of life for all Florida residents living in a long-term care facility by advocating for and protecting their health, safety, welfare and rights. For more information To contact the Florida Ombudsman serving Nassau, Baker, Duval, Clay, St. Johns, Volusia and Flagler call:

Lisa Dale
210 N. Palmetto Ave. Suite 403
Daytona Beach, FL 32114

To learn more about resources that may provide free hearing aids go to

Jacksonville Public Library offers persons with visual or physical difficulties the opportunity to receive free audio book system. Go to the Talking Books / Special Needs Library at

Family Caregiver Alliance or call 915.434.3388

Caregiving for

Alzheimer’s Caregiver Support  – Call 1-800-260-2466 or

Other important documents and resources:

2018 Area Plan Update – DRAFT

US Senators and Congressmen for NE FL

Department of Elder Affairs Programs and Services Handbook

2015 Elder Services Needs Assessment

Impact of Aging Population on Jax2025 Plan

2013 Florida County Profiles (Statistics on each of the 67 counties within the state from the Florida Department of Elder Affairs – DOEA)

2014 Department of Elder Affairs Service Descriptions and Standards

Department of Elder Affairs Publications

2017 ElderSource Board Meeting Dates

ElderSource Newsletters: 


2018 January Newsletter

2018 February Newsletter

2018 March Newsletter


2017 December Newsletter

2017 November Newsletter

2017 October Newsletter

2017 September Newsletter

2017 August Newsletter

2017 July Newsletter

2017 June Newsletter

2017 May Newsletter

2017 April Newsletter

2017 March Newsletter

2017 February Newsletter

2017 January Newsletter


2016 October Issue
2016 September Issue
2016 August Issue
2016 July Issue
2016 June Issue
2016 May Issue
2016 February Issue
2016 January Issue



2017 Advisory Council Meetings





10688 Old St. Augustine Road
Jacksonville, FL 32257

Toll free: 888.242.4464
Local: 904.391.6600
Fax: 904.391.6693

Office: Monday - Friday, 8 a.m. to 5 p.m.
HelpLine: Monday - Friday, 8 a.m. to 6 p.m.
Visually or audio-impaired dial
Florida Relay Services at 7-1-1