Volunteer for SHINE as a Medicare Coach

Volunteers are often the backbone of many organizations. We welcome the talent and expertise of individuals who want to make a difference in the life of a senior or an adult living with a disability. One of our programs, SHINE (Serving Health Insurance Needs of Elders) is a “crown jewel” of our programs and services.

SHINE counselors are an important resource for individuals needing guidance about their Medicare and health insurance options.

ElderSource also welcomes college student interns to work with staff and learn more about the aging issues affecting our community. ElderSource empowers Florida Seniors in Baker, Clay, Duval, Flagler, Nassau, St. Johns and Volusia counties.

Join a great team of more than 40 volunteers who are truly making a difference in our community! For more information on how to become a SHINE volunteer, please call 904.391.6644 or email carrie.gonzalez@myeldersource.org.

SHINE-ing Star! Meet SHINE Volunteer, Priscilla

“I was once told that volunteers make the world go ‘round,” said Carrie Gonzalez, liaison for the SHINE program – Serving Health Insurance Needs of Elders.

This saying is especially true when it comes to the purpose and success of SHINE, a program that depends on over 45 volunteers who counsel seniors, adults with disabilities and caregivers about Medicare benefits and other health insurance issues.

In 2016, SHINE volunteers assisted over 14,000 clients, more than any other time in the history of the program.  “Without our volunteers, so many people would not receive the help they need,” said Carrie. “Our SHINE volunteers are ‘hands-on’ for the entire process. From research, to setting meetings, to giving presentations, to follow-up calls with clients, they work closely with clients to make sure their healthcare questions are answered,” she said.

SHINE volunteers are very dedicated people. The training required to be a qualified counselor is intense and multi-faceted because understanding Medicare is so complex. Each volunteer undergoes about 40 hours of training.  A significant part of the program is building relationships with clients, making sure their questions are being answered and clients feel confident about the health care decisions they are making. While the busiest time is Medicare Open Enrollment (October 15 to December 7), SHINE volunteers are busy all year long, as hundreds of people are turning 65 every day.

Priscilla Davis has been a SHINE volunteer for almost 10 years. “It’s a wonderful program in helping seniors with their Medicare,” she said. “I have a passion to serve, and I get gratification from helping others in the community.”

She feels that it’s a privilege and an honor to be a part of the SHINE program. “I can’t think of any other program that gives back so much and takes real good care of their clients and volunteers,” said Priscilla.

She is one among many of our volunteers who have a true heart of compassion for what they do to serve the seniors in the community. We are thankful to have Priscilla and others as a part of our SHINE team at ElderSource.

“I truly admire and appreciate the commitment these volunteers make to the people of our community. They have such big hearts,” said Carrie.

In recognition of the time they make to be a SHINE volunteer, a luncheon will be held in their honor later in April.

SHINE is a program of the Department of Elder Affairs and operated through ElderSource throughout our seven county service area. For more information about how to be a SHINE volunteer or access information about counseling services, please contact 904.391.6644 or info@myeldersource.org.


Volunteers Needed in Volusia Counties
For ElderSource’s SHINE Program
Start Your Training Today!

ElderSource, a nonprofit organization that works to empower elders and their caregivers age with dignity and independence, is currently recruiting volunteers in Volusia County to help citizens become better informed about their Medicare choices.  Volunteers are vital part of ElderSource’s SHINE program (Serving Health Insurance Needs of Elders), which helps elders make informed decisions about their Medicare health benefits and other health insurance issues.

Through an at-home, online training program SHINE Volunteers will receive basic training on Medicare, Medicare Part D (prescription drug program), Medicare Supplement Insurance and Medicaid. Volunteers have four weeks to complete the training at their own pace. Online course will be followed by a one day training that includes a detailed review and hands-on instruction. Additionally, other SHINE volunteers will serve as mentors to their peers on how to understand and capitalize on these insurance benefits.

Volunteers must have completed the online course to attend the final training module on Wednesday, March 16. Training will be from 9 a.m. to 4 p.m. at the Volusia County Council on Aging located at 160 North Beach Street, Daytona Beach, Florida, 32114.  

Computer experience is helpful, but not necessary, to participate in the training. Volunteers will be served lunch and reimbursed for mileage at a rate of $.445 per mile.

Interested persons are asked to register by February 16 by registering online at www.floridashine.org/join-the-team.  People may also call 904.391.6644 for information.

Upon completion of the training, volunteers will have the opportunity to give presentations out in their communities and provide much-needed counseling with seniors to secure these complicated health insurance benefits. Volunteers, supported by SHINE staff, will connect with elders at various locations in the community, including but not limited to health fairs, senior events and other community outreach events.

To learn more about SHINE or to become a SHINE Volunteer go to www.floridashine.org.

SHINE is a program of the Florida Department of Elder Services, funded through a grant from the federal Centers for Medicare and Medicaid Services, and operated in partnership with the state’s 11 area agencies on aging.

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Jacksonville, FL 32257

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