Join ElderSource for Senior Volunteering and More

ElderSource Job Opportunities: 

Intake Specialist

ElderSource, the state designated Area Agency on Aging and Aging & Disability Resource Center for NE FL has an Intake Specialist position opening.

ElderSource’s Aging and Disability Resource Center (ADRC), has a centralized intake system, to provide access to long-term care services.

Intake Specialists administer standard intake and screening instruments for the purpose of gathering information about the applicant for Medicaid and government funded services.  Specialist also follow-up with clients waiting for services to review any changes in their situations.  Screening ensures prioritization for funded programs including the Statewide Medicaid Managed Long-term Care Program (SMMCLTCP).

This full-time (40 hr work week), non-exempt position for ElderSource, the Northeast Florida Area Agency on Aging in Jacksonville Florida as part of the Aging and Disability Resource Center.

The following activities are a function of this position

·      Conduct telephone screening for the 7 counties of Northeast Florida (Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia) to obtain accurate and appropriate eligibility information from applicants using a standardized, computerized screening tool.

·     Determine the individual’s needs and screen for potential eligibility for funded services in an efficient, timely and consumer friendly manner.

·     Contact individuals who are on the wait list for funded programs as required to update information and screen for eligibility.

·     Triage clients when funding is available for services.

·     Work in partnership with other agencies.

·     Ensure accuracy of work and the meeting of time deadlines.

Education requirements:

Bachelor’s degree from an accredited college or university; or Associates of Arts degree and a minimum of one year of experience as a caseworker, case manager, intake specialist, or experience in performing human services related work; or a High School Diploma or GED and two years of experience as a caseworker, case manager, intake specialist, or experience in performing human services related work.

Minimum Required Skills & Abilities

  • Excellent telephone and communication (written and verbal) skills required
  • Responsible, independent thinker who can analyze situations and respond using sound professional judgement
  • Demonstrated evidence of interviewing, screening, and problem solving skills
  • Ability to work independently and to set and track personal performance goals to efficiently manage workload
  • Ability to learn and use multiple data systems
  • Accurate data entry and keyboarding
  • Proficiency in Word and Excel software programs and ability to analyze data
  • Ability to maintain effective working relationships with staff, clients, caregivers, professionals and community vendors.

Special requirements:

Pre-employment background check and drug screen will be conducted on top candidate.  It is mandatory that a candidate be able to pass a Level II criminal background check through the Department of Elder Affairs prior to starting work.  Must sign SMMCLTC Program – Prohibited Activities.

EOE – ElderSource values all people – including but not limited to all nationalities, socio-economic backgrounds, abilities, races, genders, religious perspectives, sexual orientation and gender identities – in everything we do. We welcome the unique insights and perspectives of all persons in our quest to fulfill our mission.

Benefit Package Includes:

Excellent benefits.

Interested in this position? Click this link to apply NOW:

Interested in Helping a Senior In Need?

ElderSource Advisory Council: 

We are currently seeking volunteer members for our Advisory Council, specifically seniors who reside in Volusia County.

Duties for an Advisory Council member are to report on the needs of elderly and emerging issues in their respective counties; review and comment on the agency’s Area Plan; study legislative issues and advocate on behalf of the elderly; assist in promoting the mission, programs and activities of the agency; and to educate the public about the needs and the contributions of the elderly.

Members serve as voices for the counties in which they live. Advisory Council members are comprised primarily of individuals over the age of 60 who inform the ElderSource Board and Management of the needs of elders in their community and help with advocating on their behalf.

“Our Advisory Council members are an important asset to our organization,” said Linda Levin, Executive Director of ElderSource. “They are an active voice we need to hear in order for us to stay in touch on the senior issues affecting the communities in which they live.”

Meetings are held the third Thursday of every other month from 12:30 p.m. to 2 p.m. at the ElderSource offices located 10688 Old St. Augustine Road, Jacksonville. Advisory Council members are reimbursed for their mileage to and from the meeting.

For more information about how to become an ElderSource Advisory Council member, please call 904.391.6600 or email

For information on any of the ElderSource Boards, please call 904.391.6600 or email We’d love to hear from you and how you can be part of our growing organization!

Volunteers Needed!

ElderSource, the Area Agency on Aging for Northeast Florida is looking for volunteers to help seniors sign up for the Supplemental Nutrition Assistance program, commonly known as SNAP.  There are approximately 32,000 seniors living in northeast Florida who are potentially eligible for SNAP benefits, but are not taking advantage of this resource. grocery

Volunteers are needed to assist seniors with completing SNAP applications online, advocating for the benefits of the SNAP program, as well as educating the community against stigmas that prevent older adults from utilizing this program.

A minimum of four (4) hours per week is desired.  Call today and make a difference in the life of a senior! Contact Sherrie Keshner at 904.391.6688

ElderSource Board of Director Opportunities:

ElderSource has several opportunities for individuals to become engaged in the important work, discussions and decisions that involve aging issues in the seven counties we serve. We need strong voices, advocates and fundraisers to work with us to carry out our agency’s mission.

The ElderSource Board of Directors is responsible for the oversight and stewardship of the Area Agency on Aging and the Aging & Disability Resource Center. They have the fiduciary responsibility of ensuring these funds are properly managed and well used in providing quality services to those in greatest needed. These groups are primarily funded through state and federal resources, but we can use your help.


10688 Old St. Augustine Road
Jacksonville, FL 32257

Toll free: 888.242.4464
Local: 904.391.6600
Fax: 904.391.6693

Office: Monday - Friday, 8 a.m. to 5 p.m.
HelpLine: Monday - Friday, 8 a.m. to 5 p.m.
Visually or audio-impaired dial
Florida Relay Services at 7-1-1