Job Opening: Customer Service Specialist

Position: Customer Service Specialist (FT)

ElderSource, the Area Agency on Aging and Aging and Disability Resource Center for Northeast Florida, is looking for a Customer Service Specialist (FT + Benefits).  This professional should have a high school diploma or GED and three years of experience in Information and Referral services, case management, call center services or related social services work experience.  The Customer Service Specialist will be working in the call center.  Typical duties include handling inbound calls providing information and referrals to elders, caregivers and persons with disability.  Other duties will include making outbound calls, participating in community outreach events and assisting clients with face to face to service applications.  Applicant must have excellent communication, computer and human relations skills.  Call center experience a plus. Level II Background Screen and Drug Screen required. Salary: $28,312K.  Bilingual preferred (Spanish a plus).  Fax resume to 904-391-6601 or e-mail to EOE.

ElderSource values all people – including but not limited to all nationalities, socio-economic backgrounds, abilities, races, genders, religious perspectives, sexual orientations and gender identities – in everything we do. We welcome the unique insights and perspectives of all persons in our quest to fulfill our mission.

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10688 Old St. Augustine Road
Jacksonville, FL 32257

Toll free: 888.242.4464
Local: 904.391.6600
Fax: 904.391.6693

Office: Monday - Friday, 8 a.m. to 5 p.m.
HelpLine: Monday - Friday, 8 a.m. to 6 p.m.
Visually or audio-impaired dial
Florida Relay Services at 7-1-1