News for Northeast Florida Seniors

Seeking Advisory Council Members!

Calling all leaders and community advocates! Serve with ElderSource and help us put our mission into action.

ElderSource is seeking strong community leaders, who can voice the needs and concerns of seniors in their community. We’re looking for people who are great advocates and have a heart of passion for people. Potential Advisory Council members should be forward thinking and looking to be active in making an impact on the seniors and caregivers that we serve. Serving on the Advisory Council helps ElderSource further our mission in effectively serving more seniors and caregivers in our seven county service area. Help make an impact for your community. If you or anyone you know is interested please contact Linda Levin at for more information.

Celebrating All Women

In honor of Women’s History Month, we wanted to celebrate ALL women, including you.

Listening. Understanding. Taking Action

Our 2017 Impact Report is here!

Take a look at what’s inside…

We’ve had an awesome year!  We welcome you to take a peek at what we’ve done to help seniors, caregivers and adults with disabilities as we took our time to listen, understand and take action to better serve our clients in 2017.

ElderSource 2017 Impact Report


Seeking Advisory Council Member in Flagler County

We are currently seeking volunteer members for our Advisory Council, specifically seniors who reside in Flagler County.

Duties for an Advisory Council member are:

  • Reporting on the needs of elderly and emerging issues in their respective counties;
  • Reviewing and comment on the agency’s Area Plan;
  • Studying legislative issues and advocate on behalf of the elderly;
  • Assisting in promoting the mission, programs and activities of the agency;
  • Educating the public about the needs and the contributions of the elderly.

Members serve as voices for the counties in which they live. Advisory Council members are comprised primarily of individuals over the age of 60 who inform the ElderSource Board and Management of the needs of elders in their community and help with advocating on their behalf.

“Our Advisory Council members are an important asset to our organization,” said Linda Levin, Executive Director of ElderSource. “They are an active voice we need to hear in order for us to stay in touch on the senior issues affecting the communities in which they live.”

Meetings are held the third Thursday of every other month from 12:30 p.m. to 2 p.m. at the ElderSource offices located 10688 Old St. Augustine Road, Jacksonville, Fl. Advisory Council members are reimbursed for their mileage to and from the meeting.

For more information about how to become an ElderSource Advisory Council member, please call 904.391.6600 or email

For information on any of the ElderSource Boards, please call 904.391.6600 or email We’d love to hear from you and how you can be part of our growing organization!

A Community Partnership: Helping Seniors Impacted by Recent Fire at Jacksonville Townhouse Apartments

ElderSource, along with other senior related agencies, had an opportunity to come together to help seniors impacted by the fire of the Jacksonville Townhouse Apartments. Through our Senior to Senior fund ( provided by an endowment from J.Wayne and Delores Barr Weaver through the Community Foundation of NE FL and supplemented by the Jim Moran Fun), we were able to provide 78 seniors and adults with disabilities with $200 Wal-Mart gift cards each.

The Seniors also received assistance from other agencies:

  • Aging True- provided meals
  • City of Jacksonville Senior Services – provided transportation to Wal-Mart for impacted seniors
  • Independent Living Resource Center –  provided durable medical equipment lost in the fire ( walkers, bed pans etc.)
  • Salvation Army – provided meals
  • Red Cross- provided coordination of services to find temporary shelter
  • Housing Manager- provided meals
  • Jacksonville Fire Department Fire Marshall – general support
  • Public Health- Dr. Kelly Wells-  general support
  • Paramedics/EMT – general support

We are so glad to be a part of this partnership to help the seniors impacted by the fire. We send a special thank you to the other partnering agencies.

Looking Back — A Few Reflections from 2017

The great Maya Angelou once said, “You can’t really know where you are going until you know where you have been.” As the year comes to an end, this is the perfect time to reflect on important moments and accomplishments for the agency in 2017:

Disaster Recovery

After Hurricane Irma, it was no question that our office was willing to step up to help meet the needs of seniors affected by the storm. Many of our staff members were on site at Disaster Recovery Centers in most of the counties that we serve. They were able to help seniors receive support, resources and information to supplement what was already being provided by state and regional agencies. Utilizing financial backing from the First Coast Relief Fund, ElderSource staff working at the DRCs and those answering our Helpline, were able to help seniors pay for basic, but critical necessities —- a place to stay, grocery vouchers and more. Our employees were dedicated, going above and beyond their job duties to ensure seniors were getting what they needed to recover during this critical time, and they continue to provide assistance and relief.

A Night with the Stars

Now in its 4th year, A Night with the Stars proved to be another glittering night filled with food, fun and dancing. Octogenarian, Ken Tannenbaum, was highlighted as this year’s honoree for the Delores Barr Weaver Elder Advocate Award, which is given to an individual who exemplifies leadership and excellence in the senior community. All donations made that evening went toward helping seniors in unexpected financial crisis. We appreciate everyone who was able to attend and give in helping us to further the mission of ElderSource.


ElderSource Institute

This year ElderSource Institute trained over 1,000 participants in five different topics related to aging: Age Sensitivity, LGBT Elder Cultural Competency Training, Elder Abuse Awareness and Prevention, Disability Sensitivity and Inclusion and Missing Pieces ( end of life planning). ElderSource collaborated with FSCJ and facilitated a series of trainings with their nursing students. In addition, ElderSource Institute expanded its online training opportunities and now offers five different virtual trainings for educational opportunities on a national level. They were also recently awarded a grant from the Grace H. Osborn Endowment at the Community Foundation for Northeast Florida. With this funding ElderSource Institute will deliver Healthy Eating Workshops to older adults throughout Duval County. They will also be able to provide over 2,500 nutritious, prepackaged, nonperishable meals to older adults who participate in the Healthy Eating Program.

Thank you to everyone who has helped support us throughout the year. We appreciate you believing in our mission to serve more seniors, caregivers and adults with disabilities.

Look for the 2017 Impact Report coming soon!

Medicare Open Enrollment: It’s Not Too Late!

Medicare Open Enrollment ends December 7, 2017 but it’s not too late to enroll and get assistance! Our SHINE program is here to offer free and unbiased information so that you can make the best decision about your healthcare needs. Please call our helpline today at 1-888-242-4464 and ask to speak with a SHINE Counselor for your FREE appointment.

Click here for more information on our SHINE program 

We serve seven counties! Find your county’s counseling sites


Hurricane Irma: Northeast Florida Emergency Relief Resources

The following is a partial list of emergency relief resources. If you require additional information or support not listed below, please start here for help, ElderSource.

ElderSource Aging and Disability Resource Center HelpLine
Monday through Friday
8 a.m. to 6 p.m.


Florida Emergency Information Line – (800) 342-3557


Visit to apply for assistance online.  If you experience difficulty applying online, you may also call (800) 621-3362 / TTY (800) 462-7585 to apply during standard hours of operation (7 a.m. to 11 p.m. Eastern Time), seven days a week. Application status can be checked at at  Survivors have 60-days from the date of a declaration for Individual Assistance to apply for assistance. Please note that if you are eligible for an Individual Assistance grant you are not required to pay back the grant to FEMA. There is no income threshold for Individual Assistance grants, but you may be referred to the Small Business Administration (SBA) for a low interest disaster loan to assist in your recovery. These low interest disaster loans for homeowners and businesses from the SBA must be repaid.

FEMA Resources for Persons with Disabilities with disabilities

The Independent Living Resources Center
The ILRC has compiled some resources for persons with disabilities. Please go to their website or call them for assistance.
The ILRC Emergency Resources

Florida Disaster Assistance Insurance Helpline – 1- (800) 22-STORM

National Disaster Fraud Hotline – (866) 720-5721
If you suspect fraud, contact the National Center for Disaster Fraud’s hotline or at, or visit You can also report fraud to the Federal Trade Commission at


United Way of NE Florida 
A comprehensive list of emergency resources by county is available by clicking here.



Jacksonville Area Legal Aid


Red Cross Northeast Florida

Red Cross of NE Florida


Salvation Army Regional  ( covers Jax, Clay, St. Augustine and Nassua)




Catholic Charities
This list regional offices in St. Augustine, Gainesville, Jax and Lake City and also has info on Hurricane Irma relief, donate etc.

Free Hurricane Irma Home Cleanup Hotline Available
From now through September 30, 2017, several relief agencies are staffing a free hotline for debris removal and home cleanup after the recent severe weather. This hotline will connect survivors with reputable and vetted relief agencies that will assist in [chainsaw work, debris cleanup, and mucking out], as they are able. All services are free, but service is not guaranteed due to the overwhelming need. Importantly, this hotline cannot assist with social services such as food, clothing, shelter, insurance, or questions about FEMA registration.
Call 1-800-451-1954 or


Baker –

Clay County Emergency Operations –
(904) 284-7703 OR (887) 252-9362
Clay County Emergency Management launches the post storm volunteer effort through Clay Safety Net, a local faith-based organization that specializes in disaster recovery. If you have any questions, contact.
Clay Safety Net – (90) 644-0311 or
Mercy Support Services  in Clay County- (904) 297-4502
Clay County Emergency Management Facebook Page

Duval –(904) 630-CITY

Flagler – Flagler County Hurricane News / Information
Flagler County open an Assistance Center Wednesday. It will be housed at the Palm Coast Branch Library, 2500 Palm Coast Parkway NW, and it will be open from 9 a.m. to 6 p.m. Wednesday through Friday. Multiple agencies will be represented at the Assistance Center. Residents will be pre-screened for necessary services, and provided counseling. Assistance will be predominantly for families with flooded or damaged houses. Homes with just a loss of power and potential loss of food are not planned to be accommodated at the Flagler County Assistance Center. Food vouchers/cards will NOT be provided. Flagler County will issue information about open food pantries as it becomes available. Those without transportation who need a ride should call Flagler County Transportation Department at 386-313-4100.
Flagler County Emergency Operations Center Facebook Page. 

Nassau –
If you have any questions or concerns, please contact our Citizens Information Center at 1-904-548-0900. Call takers will log in your call and do their best to assist you by linking you to the appropriate resources that may provide you with the assistance or information you need.

St. Johns –
St. Johns County Emergency Management Facebook page

Volusia –
Volusia County’s Citizens Information Center at 866-345-0345.
If an individual still had an unmet need from Matthew and they were hit by Irma, please have them call the VIND number at 386-225-5510 for potential assistance.
Volusia County Emergency Management Facebook Page


Florida’s First Coast Relief Fund

Online: Text: STORM to 50503 By check: Pay to the order of United Way of Northeast Florida and mail to P.O. Box 41428, Jacksonville, FL 32203-1428 ** Be sure to note “Florida’s First Coast Relief Fund” on the check.

AARP & the AARP FoundationMiami Dolphins and owner Stephen Ross are set to match donations to support older victims of Hurricane Irma. One hundred percent of all funds raised will be directed to organizations providing relief and recovery support to disaster victims in the southeastern United States and the Caribbean.  Click Here to Donate.


Donations through Volunteer Florida

Emergency Management


Volunteer Florida is the state’s lead agency for volunteers and donations before, during, and after disasters. Volunteer Florida mobilizes and deploys resources to assist those responding to and recovering from disasters. In response to Hurricane Irma, Volunteer Florida is mobilizing volunteers to staff our state’s shelters and other disaster relief organizations.

More resources continued….

If you know of a senior who needs assistance call 9-1-1 and contact the Florida Department of Elder Affairs hotline at 1-800-96-ELDER (1-800-963-5337). To report elder abuse, call 1-800-96-ABUSE (1-800-962-2873).

Veterans needing assistance or medication can contact the Veteran Disaster Hotline at 1-800-507-4571 or go to any VA medical facility for assistance.

To find a dialysis center in your area visit: Patients of DaVita Dialysis may contact 1-800-400-8331 to find the nearest Dialysis Center.


If you or someone you know is experiencing emotional distress please call the Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained counselor. You may also visit: for more information about managing stress after a disaster and talking with children about traumatic events.

Floridians in counties granted Individual Assistance may be eligible for tax relief from the IRS. To learn more about IRS assistance for victims of Hurricane Irma visit:

The U.S. Small Business Administration is providing various disaster loans to qualifying Floridians in several counties. For more information about SBA disaster loans visit:

The U.S. Department of Agriculture provides loans and assistance to qualifying individuals, businesses, and communities after disasters. For more information visit:, or contact the USDA office in Florida at: (352) 338-3400.

Floridians who are unemployed as a result of the disaster are encouraged to apply for Disaster Unemployment Assistance (DUA) through the U.S. Department of Labor. For additional information about DUA visit: or contact the U.S. Department of Labor by phone at 1-866-487-2365.

To find out if you qualify for temporary mortgage relief such as a suspension of mortgage payments for up to 12 months, or suspension of late fees, visit the Freddie Mac website at: For additional information visit the Fannie Mae website at: or by phone at 1-800-2FANNIE (800-232-6643).

The U.S. Small Business Administration is hiring a variety of temporary positions located throughout Florida now through December 31, 2017. For more information visit:

For in-person assistance with storm related questions, or to apply for benefits you may visit your local FEMA Disaster Recovery Center. For a list of Centers in your area visit:

More Resources for Hurricane Irma Relief – Print the PDF version of listed resources

ElderSource Seeking Representation for Its Advisory Council

ElderSource is seeking volunteer members to serve on its Advisory Council, specifically seniors who reside in Baker, Flagler and Nassau counties.

Duties for an Advisory Council member are to report on the needs of elderly and emerging issues in their respective counties; review and comment on the agency’s Area Plan; study legislative issues and advocate on behalf of the elderly; assist in promoting the mission, programs and activities of the agency; and to educate the public about the needs and the contributions of the elderly.

“Our Advisory Council members are an important asset to our organization,” said Linda Levin, Executive Director of ElderSource. “They are an active voice we need to hear in order for us to stay in touch on the senior issues affecting the communities in which they live.”

Meetings are held the third Thursday of every other month from 12:30 p.m. to 2 p.m. at the ElderSource offices located 10688 Old St. Augustine Road, Jacksonville. Advisory Council members are reimbursed for their mileage to and from the meeting. For more information about how to become an ElderSource Advisory Council member, please call 904.391.6600 or email

ElderSource Adopts New Inclusion Statement

Inclusion Statements Are Good Business

ElderSource values ALL People in everything we do.

From coffee shops, to Board Rooms, news headlines, to community events and public meetings, Jacksonville residents are participating in and hearing about conversations on the topic of acceptance and inclusion.  And, of course, it goes without saying that these conversations are occurring all around the country.

In the past, we believed our organization, ElderSource, was all-inclusive – meaning our mission, vision and guiding principles demonstrated our commitment to presenting a workplace and implementing practices that made us accessible to anyone who needs our services and resources, volunteered for us or worked for us. Looking closer and using an interesting self-assessment tool, we realized we could do a much better job addressing this issue.

To this point, the ElderSource Board of Directors recently adopted the following Inclusion Statement, which we intend to incorporate in all aspects of how we do business, including but not limited to, new employee and board member orientation, interaction with our clients and vendors, posting the statement in common areas of our building, on our website and in social media posts, job applications, just to name a few.

ElderSource values all people – including but not limited to all nationalities, socio-economic backgrounds, abilities, races, genders, religious perspectives, sexual orientations and gender identities – in everything we do. We welcome the unique insights and perspectives of all persons in our quest to fulfill our mission.

Having this statement sends a clear message that we take inclusion seriously. One of our board members who has helped lead this discussion eloquently stated, “We just don’t want to invite people to the party. We want to ask them to dance.”

This is just the beginning of the efforts we are taking to make sure we are sincerely inclusive. I invite and encourage other CEOs and community leaders to examine the climate of their workplaces and consider crafting an Inclusion Statement in order to create an environment where all employees, customers and vendors feel safe, comfortable and certainly welcome to dance.

Linda J. Levin, M.S.G.

Executive Director


This piece was recently submitted to and published in the Florida Times Union in February 2017. Click here to view it on their website.

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10688 Old St. Augustine Road
Jacksonville, FL 32257

Toll free: 888.242.4464
Local: 904.391.6600
Fax: 904.391.6693

Office: Monday - Friday, 8 a.m. to 5 p.m.
HelpLine: Monday - Friday, 8 a.m. to 6 p.m.
Visually or audio-impaired dial
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