Elder Helpline

Need Help? Call Us at 1-888-242-4464

The ElderSource HelpLine is the place to start for help if you are a senior, an adult living with a disability or a caregiver. We are an Aging and Disability Resource Center (ADRC). 

ElderSource Customer Service Specialists are specially trained to listen to your concerns and to help you access local agencies, services and programs. They will work with you to explain what resources are available, help you enroll in the programs for which you are eligible and also advocate on your behalf.

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Our goal is to help callers find the help they need and to live safely and independently as possible in their homes and community.

ElderSource ADRC HelpLine assistance is available to persons living in our seven county service area – Baker, Clay, Duval, Flagler, Nassau, St. Johns and Volusia. See coverage area map.

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Elder HelpLine Hours:

Monday through Friday: 8 a.m. to 5 p.m.

Call Local: (904)391-6699
Toll Free: (888)242-4464

Hearing or visually impaired call Florida Relay Services at 7-1-1

Aging and Disability Resource Center
Alliance of Information and Referral Systems

Translation services are available. The HelpLine will connect you to a language interpreter if needed.
Voice mail is available after hours and messages will be responded to the next work day.

Outside of Florida

If you are calling from outside Florida and are looking for help for yourself or an elder family member or loved one, you may want to contact the Elder Care Locator. They will be able to direct you to the appropriate local agency anywhere in the United States.

To reach the Elder Care locator, call 1(800)677-1116 weekdays between 9:00 a.m. and 8:00 p.m. Eastern Standard Time, or visit their website at www.eldercare.acl.gov